Service Management For Dummies PDF
by Judith S. Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper
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Description
A plain-English guide to managing IT from the customer's perspective
- Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users both inside and outside the organization is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
- Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
- This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
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- Format:PDF
- Publisher:Wiley
- Publication Date:03/06/2009
- Category:
- ISBN:9780470529065
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Information
-
Download Now
- Format:PDF
- Publisher:Wiley
- Publication Date:03/06/2009
- Category:
- ISBN:9780470529065