Developments in the Call Centre Industry : Analysis, Changes and Challenges Paperback / softback
Edited by Julia Connell, John (University of Newcastle, Australia) Burgess
Part of the Routledge Studies in Business Organizations and Networks series
Paperback / softback
- Information
Description
Over the past ten years there has been a massive growth in call centres worldwide.
These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s.
Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere.
This book conducts a thorough analysis of this modern phenomenon.
Information
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Out of StockMore expected soonContact us for further information
- Format:Paperback / softback
- Pages:224 pages, 26 Tables, black and white; 4 Line drawings, black and white; 4 Illustrations, black and
- Publisher:Taylor & Francis Ltd
- Publication Date:22/03/2012
- Category:
- ISBN:9780415511483
Information
-
Out of StockMore expected soonContact us for further information
- Format:Paperback / softback
- Pages:224 pages, 26 Tables, black and white; 4 Line drawings, black and white; 4 Illustrations, black and
- Publisher:Taylor & Francis Ltd
- Publication Date:22/03/2012
- Category:
- ISBN:9780415511483
