Domestic Workers Talk : Language Use and Social Practices in a Multilingual Workplace PDF
by Kellie Goncalves, Anne Ambler Schluter
Part of the Language at Work series
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Description
Set in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian-American employer as well as the company's Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer's legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees' resourcefulness and multicompetence - rather than quantifiable levels of English-language proficiency - determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.
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- Format:PDF
- Pages:168 pages
- Publisher:Channel View Publications
- Publication Date:16/01/2024
- Category:
- ISBN:9781800416765
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Information
-
Download Now
- Format:PDF
- Pages:168 pages
- Publisher:Channel View Publications
- Publication Date:16/01/2024
- Category:
- ISBN:9781800416765