Digital Service Platforms, Hardback Book

Digital Service Platforms Hardback

Edited by Kyeong Kang

Hardback

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E-service is an increasingly popular business practice and a critical part of supporting the global information society.

The Digital Service Platforms book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues.

It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development.

Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.

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