Managing and Motivating Contact Center Employees PDF
by Malcolm Carlaw, Peggy Carlaw, Vasudha K. Deming, Kurt Friedmann
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Description
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
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Download Now
- Format:PDF
- Pages:350 pages
- Publisher:McGraw Hill LLC
- Publication Date:14/01/2003
- Category:
- ISBN:9780071428927
Information
-
Download Now
- Format:PDF
- Pages:350 pages
- Publisher:McGraw Hill LLC
- Publication Date:14/01/2003
- Category:
- ISBN:9780071428927