Customer Service Training Paperback / softback

The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas.

Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training.

Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance.

Contains exercises, handouts, assessments and tools to help you:• create fantastic customer service to meet your specific needs• raise the bar for service excellence• become a more effective and efficient facilitator• ensure training is on target and gets results“This book is a complete training programme.

Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”Fred S.

Anton, Chief Executive Officer, Warner Bros. PublicationsOther books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.