One Customer, Divisible : Linking Customer Insight to Loyalty and Advocacy Behavior Hardback
by Michael W. Lowenstein
Hardback
- Information
Description
Are you getting the most from your customers? ONE CUSTOMER DIVISIBLE, LINKING CUSTOMER INSIGT TO LOYALTY AND ADVOCACY BEHAVIOR shows you how to optimize your customer relationships.You'll explore using individual customer data, on a purchasing situation or venue-specific basis, to provide the highest level of perceived value. And you"l learn what information a marketer should gather from and about customers, how to manage it, how to share it, and how to apply it, customer by customer and situation by situation.
Information
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Unavailable
- Format:Hardback
- Pages:240 pages, illustrations
- Publisher:Cengage Learning, Inc
- Publication Date:01/08/2004
- Category:
- ISBN:9780324301298
Information
-
Unavailable
- Format:Hardback
- Pages:240 pages, illustrations
- Publisher:Cengage Learning, Inc
- Publication Date:01/08/2004
- Category:
- ISBN:9780324301298