It's All About Service : How to Lead Your People to Care for Your Customers Hardback

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America.

Executives talk about customer service; but their employees are the ones who make it happen (or not).

Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client.

By caring for employees, managers create an environment in which employees can care for customers.

This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service.

Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills.

It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.