Achieving Patient (aka Customer) Experience Excellence : Lessons From a Successful Cultural Transformation in a Hospital PDF
by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
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Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation.
Using an engaging story, it all
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- Format:PDF
- Pages:137 pages
- Publisher:Taylor & Francis
- Publication Date:10/06/2013
- Category:
- ISBN:9781466583139
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- Hardback from £30.53
Information
-
Download Now
- Format:PDF
- Pages:137 pages
- Publisher:Taylor & Francis
- Publication Date:10/06/2013
- Category:
- ISBN:9781466583139