Handbook of Public Quality Management Hardback
by Ronald J. Stupak, Peter M. Leitner
Part of the Public Administration and Public Policy series
Hardback
- Information
Description
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories.
It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction.
With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Information
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Out of StockMore expected soonContact us for further information
- Format:Hardback
- Pages:892 pages
- Publisher:Taylor & Francis Inc
- Publication Date:22/03/2001
- Category:
- ISBN:9780824704155
Other Formats
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Information
-
Out of StockMore expected soonContact us for further information
- Format:Hardback
- Pages:892 pages
- Publisher:Taylor & Francis Inc
- Publication Date:22/03/2001
- Category:
- ISBN:9780824704155
