Service Management ISE EPUB
by Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons
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The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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- Format:EPUB
- Publisher:McGraw-Hill Education
- Publication Date:22/01/2018
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- ISBN:9781260289152
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- Paperback / softback from £45.48
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Information
-
Download Now
- Format:EPUB
- Publisher:McGraw-Hill Education
- Publication Date:22/01/2018
- Category:
- ISBN:9781260289152