Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone, Hardback Book

Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone Hardback

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Exceptional customer service is crucial to a successful phone-based business.

Quality service can secure customer loyalty, while poor service can lose it.

This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation.

It also explains how to make effective use of voice mail, email, fax, and letters. ;

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