A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction Paperback / softback
by Vincent P. Magnini, Carol J. Simon
Paperback / softback
- Information
Description
This book presents techniques that reflect the vast and varied experience of the authors.
They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit.
With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level.
The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.
Information
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In Stock - Less than 10 copies availableFree UK DeliveryEstimated delivery 2-3 working days
- Format:Paperback / softback
- Pages:256 pages
- Publisher:Apple Academic Press Inc.
- Publication Date:15/12/2015
- Category:
- ISBN:9781771883481
Other Formats
- PDF from £48.59
Information
-
In Stock - Less than 10 copies availableFree UK DeliveryEstimated delivery 2-3 working days
- Format:Paperback / softback
- Pages:256 pages
- Publisher:Apple Academic Press Inc.
- Publication Date:15/12/2015
- Category:
- ISBN:9781771883481