The Business Models Handbook : The Tools, Techniques and Frameworks Every Business Professional Needs to Succeed
Paul Hague
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Malcolm McDonald on Key Account Management
Malcolm McDonald
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B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
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100 Practical Ways to Improve Customer Experience : Achieve End-to-End Customer Engagement in a Multichannel World
Martin Newman
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Malcolm McDonald on Value Propositions : How to Develop Them, How to Quantify Them
Malcolm McDonald
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