Customer Relationship Management : A Global Perspective
Gerhard Raab
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Applying Lean Six Sigma in the Pharmaceutical Industry
Bikash Chatterjee
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The Quality Audit for ISO 9001:2000 : A Practical Guide
David Wealleans
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Islamic Operations Management : Theories and Applications
Rafikul Islam
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Journey to Improvement : A Team Guide to Systems Change in Education, Health Care, and Social Welfare
Alicia Grunow
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Journey to Improvement : A Team Guide to Systems Change in Education, Health Care, and Social Welfare
Alicia Grunow
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Resource Efficiency, Sustainability, and Globalization : Exploring India-European Union Cooperation
Manoranjan Mishra
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What is Lean Six Sigma
Michael George
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Scaling up Excellence
Hayagreeva Rao
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Systems Design and Engineering : Facilitating Multidisciplinary Development Projects
G. Maarten (University of Twente, Enschede, The Netherlands) Bonnema
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Six Sigma For Dummies
Craig Gygi
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Lean Production Simplified : A Plain-Language Guide to the World's Most Powerful Production System
Pascal (Lean Pathways Inc., Toronto, Canada) Dennis
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Principles and Practices of Quality Assurance : A guide for internal and external quality assurers in the FE and Skills Sector
Ann Gravells
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Inventory Optimization : Models and Simulations
Nicolas Vandeput
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Lean Hospitals : Improving Quality, Patient Safety, and Employee Engagement, Third Edition
Mark (Chief Improvement Officer, KaiNexus, San Antonio, Texas, Graban
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Hoshin Kanri : The Strategic Approach to Continuous Improvement
David Hutchins
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Quality Management Essentials
David Hoyle
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Data Science for Supply Chain Forecasting
Nicolas Vandeput
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The Root Cause Analysis Handbook : A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors
Max Ammerman
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ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard : Increasing the Quality of an Organization’s Outputs
David Hoyle
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Statistics for Six Sigma Made Easy! Revised and Expanded Second Edition
Warren Brussee
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The Remedy : Bringing Lean Thinking Out of the Factory to Transform the Entire Organization
Pascal Dennis
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ISO 9001:2015 for Small Businesses
Ray (Herne European Consultancy Ltd, UK) Tricker
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Total Quality Management and Operational Excellence : Text with Cases
John S. Oakland
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