Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK) Paperback / softback
by Claire Agutter
Paperback / softback
- Information
Description
The official guide for the EXIN SIAM(TM) Foundation certification
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:
- Know their role, responsibilities and context in the ecosystem
- Are empowered to deliver
- Are held accountable for the outcomes they are required to deliver
Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.
Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAMâ„¢ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.
Prepare for your SIAMâ„¢ Foundation exam and understand how SIAM can benefit your organization!
Information
-
In Stock - Less than 10 copies availableFree UK DeliveryEstimated delivery 2-3 working days
- Format:Paperback / softback
- Pages:224 pages
- Publisher:IT Governance Publishing
- Publication Date:20/07/2021
- Category:
- ISBN:9781787783102
Other Formats
- PDF from £23.96
- EPUB from £23.96
Information
-
In Stock - Less than 10 copies availableFree UK DeliveryEstimated delivery 2-3 working days
- Format:Paperback / softback
- Pages:224 pages
- Publisher:IT Governance Publishing
- Publication Date:20/07/2021
- Category:
- ISBN:9781787783102