Understanding E-Government : Information Systems in Public Administration
Vincent Homburg
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Benchmarking for Best Practice
Mohamed Zairi
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Kanban Just-in Time at Toyota : Management Begins at the Workplace
Japan Management Association
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Customer Satisfaction Measurement for ISO 9000: 2000
Bill Self
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Quick Response : Managing the Supply Chain to Meet Consumer Demand
Bob (Cardiff Business School, UK) Lowson
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The Lean IT Field Guide : A Roadmap for Your Transformation
Michael A. (Mike Orzen & Associates, Inc., Oregon City, USA) Orzen
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ISE Operations Management
William J Stevenson
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Knowledge Management Foundations
Steve Fuller
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Toyota Kaizen Methods : Six Steps to Improvement
Isao Kato
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Business Process Reengineering : Breakpoint Strategies for Market Dominance
Henry J. (Coopers & Lybrand) Johansson
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Over the Horizon : Planning Products Today for Success Tomorrow
Bill (Direction Consultants, UK) Hollins
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The Kaizen Event Planner : Achieving Rapid Improvement in Office, Service, and Technical Environments
Karen (Karen Martin & Associates, San Diego, CA, USA) Martin
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Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains
Jon Miller
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Quality Improvement Research : Understanding The Science of Change in Health Care
Richard Grol
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5S Made Easy : A Step-by-Step Guide to Implementing and Sustaining Your 5S Program
David Visco
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Introduction to Building Procurement
Brian (Quantity Surveying consultant, UK) Greenhalgh
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Strategic Maintenance Planning
Anthony (University of Surrey, Guildford, UK) Kelly
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Operations Management in Context
Frank Rowbotham
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The Sayings of Shigeo Shingo : Key Strategies for Plant Improvement
Shigeo Shingo
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Fundamentals of Global Operations Management
David (Derivatives and Securities Consultancy Ltd (DSC), UK) Loader
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Product and Services Management
George J Avlonitis
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Meeting Customer Needs
Ian Smith
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Knowledge and Strategy
Michael H. Zack
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The Strategic Management of Intellectual Capital
David A. Klein
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