Designing Customer Service Processes Paperback / softback
by Jochen (Nus, S'pore) Wirtz
Part of the Winning In Service Markets Series series
Paperback / softback
- Information
Description
From a customer's perspective, services are experiences.
From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience.
This makes processes the architecture of services. Designing Customer Service Processes will discuss how service processes can be designed and improved to deliver the promised value proposition.
This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz.
Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.
Information
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Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Paperback / softback
- Pages:64 pages
- Publisher:World Scientific Publishing Co Inc (USA)
- Publication Date:21/10/2017
- Category:
- ISBN:9781944659240
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Paperback / softback
- Pages:64 pages
- Publisher:World Scientific Publishing Co Inc (USA)
- Publication Date:21/10/2017
- Category:
- ISBN:9781944659240
