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ISO 9001:2015 for Small Businesses
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ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard : Increasing the Quality of an Organization’s Outputs
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Co-Production and Co-Creation : Engaging Citizens in Public Services
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The Lean Six Sigma Black Belt Handbook : Tools and Methods for Process Acceleration
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The Reflective Practitioner : How Professionals Think in Action
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Platform Strategy : How to Unlock the Power of Communities and Networks to Grow Your Business
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Exploring Internal Communication : Towards Informed Employee Voice
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