Quality Management Essentials
David Hoyle
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ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard : Increasing the Quality of an Organization’s Outputs
David Hoyle
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Baseline : Confronting Reality and Planning the Path for Success
Charles Protzman
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Assess and Analyze : Discovering the Waste Consuming Your Profits
Charles Protzman
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Check : Identifying Gaps on the Path to Success
Charles Protzman
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