Control Self Assessment : For Risk Management and Other Practical Applications
Keith (Henley Management College, UK) Wade
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Benchmarking for Best Practice
Mohamed Zairi
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Quality Management Demystified
Sid Kemp
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TOTAL QUALITY MANAGEMENT IN EDUCATION 3ED
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Customer Satisfaction Measurement for ISO 9000: 2000
Bill Self
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Balanced Scorecard Step-by-Step : Maximizing Performance and Maintaining Results
Paul R. Niven
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ISO 14001 and Beyond : Environmental Management Systems in the Real World
Sheldon Christopher
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Curing Health Care : New Strategies for Quality Improvement
Donald M. Berwick
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Make Success Measurable! : A Mindbook-Workbook for Setting Goals and Taking Action
Douglas K. Smith
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The Importance of Quality : Electrical Installation Series: Intermediate Course
Malcom Doughton
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Oakland on Quality Management
John S Oakland
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The 7 Kata : Toyota Kata, TWI, and Lean Training
Conrad Soltero
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The McGraw-Hill 36-Hour Course: Lean Six Sigma
Sheila Shaffie
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Six Sigma: SPC and TQM in Manufacturing and Services
Geoff Tennant
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An Introduction to Quality Assurance in Health Care
Avedis (Formerly Professor of Public Health, Formerly Prof Donabedian
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Healthcare Kaizen : Engaging Front-Line Staff in Sustainable Continuous Improvements
Mark Graban
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The Ultimate Improvement Cycle : Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints
Bob (Kennesaw, Georgia, USA) Sproull
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Getting Started in Six Sigma
Michael C. Thomsett
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Value Stream Mapping for the Process Industries : Creating a Roadmap for Lean Transformation
Peter L. King
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Basic Metrology for ISO 9000 Certification
G. M. S. de Silva
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Six Sigma in HR Transformation : Achieving Excellence in Service Delivery
Mircea Albeanu
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Managing Quality
Mihaela L Kelemen
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Excellence in Maintenance Management : A Cross-functional Approach (including the Purchasing, Inventory and Warehousing Functions)
Stuart Emmett
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Quality Issues in Heritage Visitor Attractions
Ian (University of Wellington, New Zealand) Yeoman
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