Meeting Customer Needs
Ian Smith
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Total Quality Management Blueprint
Barrie G. (University of Manchester, UK) Dale
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Quality Assurance and the Law
Elaine Pritchard
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All About Six Sigma
Warren Brussee
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Leading the Internal Audit Function
Lynn (Consulting, Business Advisory and Training, Overland P Fountain
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More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Blake Morgan
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Assessing Business Excellence
Les Porter
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Operations and Quality Management
Sam (Hong Kong Baptist University) Ho
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Lean Six Sigma Service Excellence : A Guide to Green Belt Certification and Bottom Line Improvement
Gerald Taylor
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The Quality Movement and Organization Theory
Robert E. Cole
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Quality and Me : Lessons from an Evolving Life
Philip B. Crosby
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The Project Meeting Facilitator : Facilitation Skills to Make the Most of Project Meetings
Tammy Adams
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Toyota Under Fire: Lessons for Turning Crisis into Opportunity
Jeffrey Liker
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Managing Quality : Operations 06.07
Amy (Principal of A-Z International Associates, Massachusse Zuckerman
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Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process
Kimberly Watson-Hemphill
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Quality Assurance for Textiles and Apparel 2nd Edition
Sara J. Kadolph
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The Basics of Performance Measurement
Jerry L. Harbour
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ISO 9001:2015 Audit Procedures
Ray (Herne European Consultancy Ltd, UK) Tricker
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Total Construction Management : Lean Quality in Construction Project Delivery
John S. Oakland
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Quality Matters : The Decade of Quality 1989-2000
G J Clark
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Getting Started with: Quality Management Systems and ISO 9001:2015
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Bringing Up the Boss : Practical Lessons for New Managers
Rachel Pacheco
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The Paradox of Excellence : How Great Performance Can Kill Your Business
David Mosby
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The Basics of Quality Auditing
Ronald Blank
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