The 9 Types of Difficult People: How to spot them and quickly improve working relationships
Nick Robinson
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Stuart Holah
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Sir John Jones
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Elisabeth (University of Essex) Kelan
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Gordy Bal
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Harvard Business Review
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Seth Godin
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Joseph Grenny
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Amanda Goodall
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Cassandra Worthy
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Henry Engelhardt
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Edgar H. Schein
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Claire Pedrick
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Stephen R. Covey
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Ron Shaich
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Michael Stanford
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Lorraine Warne
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Andrew Liveris
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Sarah Langslow
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Mark C. Crowley
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Adam Bryant
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Harvard Business Review
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