Customer Relationship Management : A Global Perspective
Gerhard Raab
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Why Care? : How Thriving Individuals Create Thriving Cultures of Continuous Improvement Within Organizations
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Life Cycle Cost Analysis : An Economic Model for Sustainable Tomorrow
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77 Pillars of Quality and the Pursuit of Excellence : A Guide to Basic Concepts and Lean Six Sigma Tools for Practitioners, Managers, and Entrepreneurs
Souraj Salah
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Ralf Lisch
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Ugesh A. Joseph
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David Wealleans
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Journey to Improvement : A Team Guide to Systems Change in Education, Health Care, and Social Welfare
Alicia Grunow
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Lean Production Simplified : A Plain-Language Guide to the World's Most Powerful Production System
Pascal Dennis
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Principles and Practices of Quality Assurance : A guide for internal and external quality assurers in the FE and Skills Sector
Ann Gravells
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Inventory Optimization : Models and Simulations
Nicolas Vandeput
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Quality Management Essentials
David Hoyle
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Data Science for Supply Chain Forecasting
Nicolas Vandeput
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Six Sigma Demystified, Second Edition
Paul Keller
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The Root Cause Analysis Handbook : A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors
Max Ammerman
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Managing Quality : An Essential Guide and Resource Gateway
Barrie G. (University of Manchester, UK) Dale
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Statistics for Six Sigma Made Easy! Revised and Expanded Second Edition
Warren Brussee
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Root Cause Analysis : A Step-By-Step Guide to Using the Right Tool at the Right Time
Matthew A. (BorgWarner Turbo Systems Engineering, Kirchheimb Barsalou
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Performance Dashboards : Measuring, Monitoring, and Managing Your Business
Wayne W. Eckerson
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Synesis : The Unification of Productivity, Quality, Safety and Reliability
Erik Hollnagel
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Implementing ISO 9001:2015 : Thrill your customers and transform your cost base with the new gold standard for business management
Jan Gillett
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Top Class Competitors : How Nations, Firms, and Individuals Succeed in the New World of Competitiveness
Stephane (IMD International Business School, Lausanne, Switze Garelli
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