Quality Improvement Techniques in Construction : Principles and Methods
Steven McCabe
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Total Quality Management: A pictorial guide for managers
John S Oakland
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Pocket Guide to TQM
John S Oakland
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Managing Quality
Des Bell
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Total Organizational Excellence
John S Oakland
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Quality Management Demystified
Sid Kemp
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Benchmarking for Best Practice
Mohamed Zairi
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TOTAL QUALITY MANAGEMENT IN EDUCATION 3ED
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Customer Satisfaction Measurement for ISO 9000: 2000
Bill Self
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Balanced Scorecard Step-by-Step : Maximizing Performance and Maintaining Results
Paul R. Niven
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The Importance of Quality : Electrical Installation Series: Intermediate Course
Malcom Doughton
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Make Success Measurable! : A Mindbook-Workbook for Setting Goals and Taking Action
Douglas K. Smith
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Curing Health Care : New Strategies for Quality Improvement
Donald M. Berwick
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The 7 Kata : Toyota Kata, TWI, and Lean Training
Conrad Soltero
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An Introduction to Quality Assurance in Health Care
Avedis (Formerly Professor of Public Health, Formerly Prof Donabedian
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Healthcare Kaizen : Engaging Front-Line Staff in Sustainable Continuous Improvements
Mark Graban
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Six Sigma in HR Transformation : Achieving Excellence in Service Delivery
Mircea Albeanu
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Managing Quality
Mihaela L Kelemen
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Total Quality Management Blueprint
Barrie G. (University of Manchester, UK) Dale
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Meeting Customer Needs
Ian Smith
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Quality Assurance and the Law
Elaine Pritchard
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More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Blake Morgan
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Lean Six Sigma Service Excellence : A Guide to Green Belt Certification and Bottom Line Improvement
Gerald Taylor
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Toyota Under Fire: Lessons for Turning Crisis into Opportunity
Jeffrey Liker
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