Patient Safety : Perspectives on Evidence, Information and Knowledge Transfer
Lorri Zipperer
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Third Sector Performance : Management and Finance in Not-for-profit and Social Enterprises
Graham Manville
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Six Sigma in Transactional and Service Environments
Hasan Akpolat
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Quality Costing
Barrie G. Dale
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Islamic Values and Management Practices : Quality and Transformation in the Arab World
Maqbouleh M. Hammoudeh
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Reinventing Communication : How to Design, Lead and Manage High Performing Projects
Mark Phillips
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Quality Beyond Borders : Dantotsu or How to Achieve Best in Business
David Hutchins
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Information Quality
Richard (Massachusetts Institute of Technoligy, USA) Wang
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Data for Business Performance : The Goal-Question-Metric (GQM) Model to Transform Business Data into an Enterprise Asset
Prashanth H, PhD Southekal
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After Action Review : Continuous Improvement Made Easy
Artie Mahal
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Six Sigma Green Belt Certification Project : Identification, Implementation and Evaluation
Reiner Hutwelker
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The V-Model of Service Quality : An Exploration of African Customer Service Delivery Metrics
Grafton (University of Namibia, Namibia) Whyte
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Baseline : Confronting Reality and Planning the Path for Success
Charles Protzman
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Check : Identifying Gaps on the Path to Success
Charles Protzman
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Work That Makes Sense : Operator-Led Visuality, Second Edition
Gwendolyn D. Galsworth
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Quality by Experimental Design
Thomas B. Barker
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Lean Systems : Applications and Case Studies in Manufacturing, Service, and Healthcare
Elizabeth A. Cudney
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The Lean Business Guidebook : How to Satisfy Your Customers and Maximize Your Profit
MJS Bindra
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Practical Plant Failure Analysis : A Guide to Understanding Machinery Deterioration and Improving Equipment Reliability, Second Edition
P.E. Sachs
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Production Scheduling for the Process Industries : Strategies, Systems, and Culture
Peter L. King
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International Examples of Lean in Healthcare : Case Studies of Best Practices
Elaine Mead
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Effective Processes for Quality Assurance
Boyd L. Summers
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Agile Network Businesses : Collaboration, Coordination, and Competitive Advantage
Vivek (Corporate IT Strategy Consultant, Thane (West), India) Kale
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Process Control Techniques for High-Volume Production
M. Kemal Atesmen
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