Customer Satisfaction Measurement for ISO 9000: 2000
Bill Self
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Curing Health Care : New Strategies for Quality Improvement
Donald M. Berwick
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The Importance of Quality : Electrical Installation Series: Intermediate Course
Malcom Doughton
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The 7 Kata : Toyota Kata, TWI, and Lean Training
Conrad Soltero
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Healthcare Kaizen : Engaging Front-Line Staff in Sustainable Continuous Improvements
Mark Graban
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Six Sigma in HR Transformation : Achieving Excellence in Service Delivery
Mircea Albeanu
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Quality Management : Essential Planning for Breweries
Mary Pellettieri
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Managing Quality
Mihaela L Kelemen
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Meeting Customer Needs
Ian Smith
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Quality Assurance and the Law
Elaine Pritchard
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Lean Six Sigma Service Excellence : A Guide to Green Belt Certification and Bottom Line Improvement
Gerald Taylor
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The Project Meeting Facilitator : Facilitation Skills to Make the Most of Project Meetings
Tammy Adams
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Managing Quality : Operations 06.07
Amy (Principal of A-Z International Associates, Massachusse Zuckerman
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Using the ISO 56002 Innovation Management System : A Practical Guide for Implementation and Building a Culture of Innovation
Sid Benraouane
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Lean TRIZ : How to Dramatically Reduce Product-Development Costs with This Innovative Problem-Solving Tool
H. James Harrington
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Lean for the Process Industries : Dealing with Complexity, Second Edition
Peter L. (Lean Dynamics LLC, Newark, Delaware, USA) King
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Quality Management Systems : A Practical Guide to Standards Implementation
Ray (Herne European Consultancy Ltd, UK) Tricker
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Operational Excellence : Journey to Creating Sustainable Value
John S. Mitchell
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World Class Applications of Six Sigma
Jiju Antony
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Performance Measurement for World Class Manufacturing : A Model for American Companies
Brian H. Maskell
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Corporate Sigma : Optimizing the Health of Your Company with Systems Thinking
Anwar El-Homsi
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Real Process Improvement Using the CMMI
Michael West
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Project Management Essentials : Analytics for Control
Adedeji B. (Professor, Dean Graduate School of Engineering and Badiru
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Total Innovative Management Excellence (TIME) : The Future of Innovation
H. James Harrington
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