Customer Relationship Management
Simon Knox
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Handbook of CRM
Adrian Payne
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Superior Customer Value : Strategies for Winning and Retaining Customers, Third Edition
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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