The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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Customer Service Skills for Success ISE
Robert Lucas
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How to Measure Customer Satisfaction
Nigel Hill
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On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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How to Measure Customer Satisfaction
Nigel Hill
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