Scoring Points : How Tesco Continues to Win Customer Loyalty
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
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Successful Customer Service : Get Brilliant Results Fast
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Shopper Marketing : How to Increase Purchase Decisions at the Point of Sale
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Complaint Management Excellence : Creating Customer Loyalty Through Service Recovery
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Customer-Driven Transformation : How Being Design-led Helps Companies Get the Right Services to Market
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Customer Care Excellence : How to Create an Effective Customer Focus
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Customer-Centric Marketing : Supporting Sustainability in the Digital Age
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Creating Customer Loyalty : Build Lasting Loyalty Using Customer Experience Management
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
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The Power of Customer Misbehavior : Drive Growth and Innovation by Learning from Your Customers
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Digital Channels and Social Media Management in Luxury Markets
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The Handbook of Customer Satisfaction and Loyalty Measurement
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User Research : Improve Product and Service Design and Enhance Your UX Research
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Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
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Delighting Your Customers : Delivering Excellent Customer Service...without Breaking the Bank
Avril Owton MBE
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