Leading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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Add to BasketMeasuring Customer Service Effectiveness
Sarah Cook
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Add to BasketManaging Customer Experience and Relationships : A Strategic Framework
Don Peppers
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Customer Care Excellence : How to Create an Effective Customer Focus
Sarah Cook
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Add to BasketOne to One B2B : Customer Development Strategies for the Business-to-business World
Don Peppers
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