Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Experience Rules! : The Experience Operating System (XOS) and 8 Keys to Enable It
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
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The Network Is Your Customer : Five Strategies to Thrive in a Digital Age
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Customer Centricity : Focus on the Right Customers for Strategic Advantage
Peter Fader
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Net Privacy: A Guide to Developing & Implementing an Ironclad ebusiness Privacy Plan
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Customer Experience 3.0 : High-Profit Strategies in the Age of Techno Service
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
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Lean Customer Development : Building Products Your Customers Will Buy
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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