Kanzleimarketing online : Von der Idee bis zur Umsetzung erfolgreich im Netz
Pia Loffler
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Inbound-Marketing fur B2B-Unternehmen : Neukunden digital gewinnen
Christian Dach
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Digitale Nachhaltigkeit : Am Beispiel "Kundendatenmanagement"
Bettina Vier
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service
David Freemantle
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Waiter Rant
The Waiter
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Successful Customer Care in a Week: Teach Yourself
Di McLanachan
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Customer Service Pocketbook: 3rd Edition : Customer Service Pocketbook: 3rd Edition
Sean McManus & Tony Newby
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Cashier Number 3 Please
Terry Green
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Chocolates on the Pillow Aren't Enough : Reinventing The Customer Experience
Jonathan M. Tisch
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Customer Relationship Management : Marketing 04.04
Michael J. (Presidnet and CEO of Harvard Computing Group) Cunningham
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Making Customers Matter
Fifty Lessons
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Six Steps to Customer Happiness
Mark Price
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You Can't Win a Fight with Your Client : & 49 Other Rules for Providing Great Service
Tom Markert
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
Robert Bacal
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The Social Trade Show : Leveraging Social Media and Virtual Events to Connect With Your Customers
Traci Browne
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Invisible Sale, The : How to Build a Digitally Powered Marketing and Sales System to Better Prospect, Qualify and Close Leads
Tom Martin
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Invisible Sale, The : How to Build a Digitally Powered Marketing and Sales System to Better Prospect, Qualify and Close Leads
Tom Martin
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Social Business Imperative, The : Adapting Your Business Model to the Always-Connected Customer
Clara Shih
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Social Business Imperative, The : Adapting Your Business Model to the Always-Connected Customer
Clara Shih
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The Complete Idiot's Guide to Cold Calling : Expert Advice for Overcoming Fear, Building Confidence, and Finding Your Sales Voice
Keith Rosen
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