The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance
Williams Alan
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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The Customer Success Pioneer : The first 12 months of your journey into growth
Kellie Lucas
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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CRM at the Speed of Light, Fourth Edition : Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers
Paul Greenberg
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Customer Centricity : Focus on the Right Customers for Strategic Advantage
Peter Fader
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The Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Colin Cowie
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Orchestrating Experiences : Collaborative Design for Complexity
Chris Risdon
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Scoring Points : How Tesco Continues to Win Customer Loyalty
Terry Hunt
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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Customer Experience 3.0 : High-Profit Strategies in the Age of Techno Service
John A. Goodman
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Net Privacy: A Guide to Developing & Implementing an Ironclad ebusiness Privacy Plan
Michael Erbschloe
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