Supercharging the Customer Experience : How organizational alignment drives performance
Alan Williams
Pre-OrderFree UK DeliveryThis title is available for pre-order
Format: Book (Paperback / softback)
£19.99
£14.26
Pre-OrderFree UK DeliveryThis title is available for pre-order
Book (Paperback / softback)
Pre-Order
The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
Pre-OrderFree UK DeliveryThis title is available for pre-order
Format: Book (Paperback / softback)
£16.99
£13.41
Pre-OrderFree UK DeliveryThis title is available for pre-order
Book (Paperback / softback)
Pre-Order
Customer Communities : Engage and Retain Customers to Build the Future of Your Business
Nick Mehta
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£24.99
£17.27
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Paperback / softback)
£18.99
£15.35
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Paperback / softback)
Add to Basket
Hug Your Customers : Love the Results
Jack Mitchell
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Paperback / softback)
£12.99
£11.01
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Paperback / softback)
Add to Basket
The Thank You Economy
Gary Vaynerchuk
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£25.00
£18.47
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Crowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Paperback / softback)
£14.99
£11.78
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Paperback / softback)
Add to Basket
Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£23.99
£16.95
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Paperback / softback)
£20.00
£17.63
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Paperback / softback)
Add to Basket
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£21.99
£16.78
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Paperback / softback)
£12.99
£10.58
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Paperback / softback)
Add to Basket
Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£22.00
£18.02
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Call Centers For Dummies
Real Bergevin
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Paperback / softback)
£18.99
£13.75
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Paperback / softback)
Add to Basket
Brilliant Customer Service
Debra Stevens
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Paperback / softback)
£14.99
£11.97
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Paperback / softback)
Add to Basket
The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£24.00
£16.56
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£24.00
£16.28
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£23.00
£18.64
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£23.00
£16.05
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£24.00
£16.56
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Five Star Service : How to deliver exceptional customer service
Michael Heppell
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Paperback / softback)
£12.99
£10.65
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Paperback / softback)
Add to Basket
The Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert (University of Texas at Austin) Solomon
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£26.00
£17.57
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Paperback / softback)
£12.99
£11.17
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Paperback / softback)
Add to Basket
The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£23.00
£18.64
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Nick Mehta
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£22.00
£15.55
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket