CEX Sells : New Inspiration for Valuable Customer Experiences
Deborah Wietzes
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£29.99
£21.81
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Handbook of CRM
Adrian Payne
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£58.99
£50.17
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Monitoring, Measuring, and Managing Customer Service
Gary S. (Goodman Communications Corporation in Glendale, Cali Goodman
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£37.99
£32.17
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Humanizing Big Data : Marketing at the Meeting of Data, Social Science and Consumer Insight
Colin Strong
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£22.99
£21.45
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Microsoft Dynamics CRM 2011 Administration Bible
Matthew Wittemann
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£39.99
£25.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
The Call Center Dictionary : The Complete Guide to Call Center and Customer Support Technology Solutions
Madeline Bodin
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£34.99
£30.71
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Customer-Centric Marketing : Supporting Sustainability in the Digital Age
Dr Neil Richardson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£26.99
£24.51
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Customer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth
Marion Debruyne
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£34.99
£30.71
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Customers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation
Steven Van Belleghem
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£29.95
£21.79
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
The Offer You Can't Refuse : What If Customers Want More Than Excellent Service?
Steven Van Belleghem
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£30.00
£22.09
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Customer Experience Innovation : How to Get a Lasting Market Edge
Robert (Coriolis Innovation, Australia) Dew
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£30.99
£28.15
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Finishing Touch, The : How to Build World-Class Customer Service
Tony Cram
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£26.99
£22.92
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
New Economy Emotion : Engaging Customer Passion with e-crm
Alfredo (Mies, Switzerland) Zingale
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£37.99
£31.96
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
The Eleventh Commandment : Transforming to "Own" Customers
Sandra Vandermerwe
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£34.99
£29.76
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Customer Relationship Management : A Global Perspective
Gerhard Raab
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£110.06
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Service Innovation: How to Go from Customer Needs to Breakthrough Services
Lance Bettencourt
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£37.99
£26.59
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Madeline Bodin
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£27.99
£25.28
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Gower Handbook of Call and Contact Centre Management
Natalie Calvert
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£109.85
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage
Kevin (Durham University, UK) Robson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£24.99
£22.60
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Language in Business, Language at Work
Erika Darics
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£34.99
£33.07
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£145.00
£117.51
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
101 Activities for Delivering Knock Your Socks Off Service
Ann Thomas
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£29.99
£25.34
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Customer Loyalty Programmes and Clubs
Stephan A. Butscher
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£110.06
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Memorable Customer Experiences : A Research Anthology
Joelle Vanhamme
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£86.99
£72.29
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket