Crafting Customer Value : The Art and Science
Peter Duchessi
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Profit in Plain Sight : The Proven Leadership Path to Unlock Profit, Passion, and Growth
Anne C Graham
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Mastering the Virtual Sale : 7 Strategies to Explode Your Business in the New Economy
Kerry Johnson
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Fast Fulfillment : The Machine that Changed Retailing
Sanchoy Das
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The Big Miss : How Organizations Overlook the Value of Emotions
Zhecho Dobrev
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Dissatisfied Customers : Chinese Business Institute Students Speak Out
Niu Qiang
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Customer Engagement in Theory and Practice : A Marketing Management Perspective
Katarzyna Zyminkowska
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Social Customer Relationship Management : Fundamentals, Applications, Technologies
Rainer Alt
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Sino-German Intercultural Management : Self-Organization, Communication and Conflict Resolution in a Digital Age
Joanne Huang
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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Customer Behaviour in eCommerce : Case Studies from the Online Grocery Market
Sarka Zapletalova
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Sales Enablement : Tools and Techniques for Modern Sales Organization
Dietmar Kilian
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Less Contact, More Impact : How to Win Buyers' Trust in a Turbulent Digital World
Jochen Roef
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Signature Experience : Art and Science of Customer Engagement for Fashion & Luxury Companies
Stefania Saviolo
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Organisational Schizophrenia : Impact on Customer Service Quality
Gopal K Gureja
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Consumer Rights & Protection in India
Dr Mohammed Kamalun Nabi
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Customer Encounters on Twitter - A Study of Positive Evaluation and Complaint Management on English Corporate Profiles
Anna Tereszkiewicz
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Retail Supply Chain Management
James B. Ayers
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