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Kenneth Blanchard
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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The 10-Second Customer Journey : The CXO's playbook for growing and retaining customers in a digital world
Unger Todd Unger
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The 10-Second Customer Journey : The CXO's playbook for growing and retaining customers in a digital world
Todd Unger
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Waiting for Your Cat to Bark? : Persuading Customers When They Ignore Marketing
Bryan Eisenberg
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Breaking Through, 2nd Edition : Implementing Disruptive Customer Centricity
S. Vandermerwe
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Customer Service Skills for Success ISE
Robert Lucas
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CRM at the Speed of Light, Fourth Edition : Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers
Paul Greenberg
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy
Valarie A. Zeithaml
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Customer Service : New Rules for a Social-Enabled World
Peter Shankman
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Strategic Customer Management : Strategizing the Sales Organization
Nigel F Piercy
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