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Kenneth Blanchard
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Shalini Vallepur
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Customer Service Skills for Success ISE
Robert Lucas
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Best Practice Guide for Customer Service Professionals
Stephanie E. Edwards
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Delighting Customers : How to build a customer-driven organization
P. Donovan
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Customer Visits: Building a Better Market Focus : Building a Better Market Focus
Edward F. McQuarrie
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