Summary of The Innovator's Dilemma : by Clayton M. Christensen | Includes Analysis
. IRB Media
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Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption
Thales S. Teixeira
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What Customers Want (PB) : Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Thinking in Services : Encoding and Expressing Strategy through Design
Majid Iqbal
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The Human Experience : How to make life better for your customers and create a more successful organization
John Sills
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Superfans : The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
Pat Flynn
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Waiting for Your Cat to Bark? : Persuading Customers When They Ignore Marketing
Bryan Eisenberg
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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People in Delivery
Shalini Vallepur
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Coffee's for Closers : The Best Real Life Sales Book You'll Ever Read
Tony Morris
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The Customer of the Future : 10 Guiding Principles for Winning Tomorrow's Business
Blake Morgan
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard Berry
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Maslow's Hierarchy of Needs : Gain vital insights into how to motivate people
50minutes
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Customer Experience For Dummies
Roy Barnes
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