A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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How to Measure Customer Satisfaction
Nigel Hill
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Customers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation
Steven Van Belleghem
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The Offer You Can't Refuse : What If Customers Want More Than Excellent Service?
Steven Van Belleghem
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How to Measure Customer Satisfaction
Nigel Hill
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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