Signposts to Service Excellence : The African Paradigm
Shepherd Shonhiwa
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Funeral Home Customer Service AZ : Creating Exceptional Experiences for Today's Families
Alan D Wolfelt
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Red Hot Customers : How to Get Them, How to Keep Them
Paul S. Goldner
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Trusted : The human approach to building outstanding client relationships in a digitised world
Lyn Bromley
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Celebrity Service Superstars : Memorable experiences that will light up your business and excite your customers
Geoff (Author) Ramm
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Toxic Client : Knowing and Avoiding Problem Customers
Garrett Sutton
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Customer First : A Mindset That Spells Success in Today's World
Jacqueline P. Mundkur
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Service Management
Bholanath Dutta
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Contact Center Management : From Complaint Department to Value Center
Jan Smets
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Customer Oriented Behaviour
Svafa Gronfeldt
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Cementing Customer Relationships
H. James Harrington
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Nuanced Account Management : Driving Excellence in B2B Sales
Bala Shankar
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