CEX Sells : New Inspiration for Valuable Customer Experiences
Deborah Wietzes
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£29.99
£21.81
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketCustomer Relationship Management
Simon Knox
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£58.99
£50.17
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketBTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
Out of StockMore expected soonContact us for further information
Format: Book (Multiple-component retail product)
£20.24
Out of StockMore expected soonContact us for further information
Book (Multiple-component retail product)
Add to BasketHandbook of CRM
Adrian Payne
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£58.99
£50.17
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketMicrosoft Dynamics CRM 2011 Administration Bible
Matthew Wittemann
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£39.99
£25.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketMonitoring, Measuring, and Managing Customer Service
Gary S. (Goodman Communications Corporation in Glendale, Cali Goodman
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£37.99
£32.17
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketThe Call Center Dictionary : The Complete Guide to Call Center and Customer Support Technology Solutions
Madeline Bodin
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£34.99
£30.71
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to BasketCustomer-Centric Marketing : Supporting Sustainability in the Digital Age
Dr Neil Richardson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£26.99
£24.51
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketCustomer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth
Marion Debruyne
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£34.99
£30.71
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketCustomers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation
Steven Van Belleghem
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£29.95
£21.79
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to BasketThe Offer You Can't Refuse : What If Customers Want More Than Excellent Service?
Steven Van Belleghem
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£30.00
£22.09
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to BasketFinishing Touch, The : How to Build World-Class Customer Service
Tony Cram
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£26.99
£22.92
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketNew Economy Emotion : Engaging Customer Passion with e-crm
Alfredo (Mies, Switzerland) Zingale
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£37.99
£31.96
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketThe Eleventh Commandment : Transforming to "Own" Customers
Sandra Vandermerwe
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£34.99
£29.76
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketCustomer Experience Innovation : How to Get a Lasting Market Edge
Robert (Coriolis Innovation, Australia) Dew
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£30.99
£28.15
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketService Innovation: How to Go from Customer Needs to Breakthrough Services
Lance Bettencourt
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£37.99
£26.59
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketCustomer Relationship Management : A Global Perspective
Gerhard Raab
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£110.06
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketMaximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Madeline Bodin
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£27.99
£25.28
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to BasketLanguage in Business, Language at Work
Erika Darics
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£34.99
£33.07
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to BasketGower Handbook of Call and Contact Centre Management
Natalie Calvert
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£109.85
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketService-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage
Kevin (Durham University, UK) Robson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£24.99
£22.60
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketFairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£145.00
£117.51
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketDefinitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£59.49
£55.74
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to Basket101 Activities for Delivering Knock Your Socks Off Service
Ann Thomas
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£29.99
£25.34
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket