Human Sigma : Managing the Employee-Customer Encounter
John H. Fleming
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£20.99
£18.93
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian (Professor, University of New South Wales, Sydney) Payne
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£45.99
£40.12
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
The Relationship Revolution : Closing the Customer Promise Gap
Larry Hochman
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£16.99
£12.40
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal
Jill (Marketing Resources Center, Inc., Austin, Texas) Griffin
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£28.99
£19.18
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Developing Knowledge-Based Client Relationships
Ross Dawson
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£45.99
£40.12
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Communicating with Customers : Service Approaches, Ethics and Impact
Wendy S.Zabava- Ford
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£42.95
£42.85
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Branded Customer Service: The New Competitive Edge
Janelle Barlow
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£21.00
£14.65
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Madeline Bodin
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£27.99
£25.16
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage
Kevin (Durham University, UK) Robson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£24.99
£22.49
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Know What You're FOR : A Growth Strategy for Work, An Even Better Strategy for Life
Jeff Henderson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£20.00
£14.71
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. (International Centre of Excellence in Customer Sati Brown
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£28.99
£19.45
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Indispensable : How To Become The Company That Your Customers Can't Live Without
Joe Calloway
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£29.00
£19.18
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Customer Management Excellence : Successful Strategies from Service Leaders
Mike Faulkner
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£46.99
£38.93
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Language in Business, Language at Work
Erika Darics
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£34.99
£33.39
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Gower Handbook of Call and Contact Centre Management
Natalie Calvert
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£109.16
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Emotional Value: Creating Strong Bonds with Your Customers
BARLOW
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£26.00
£17.93
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£20.99
£16.58
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£145.00
£116.83
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Customer Relationship Management : Marketing 04.04
Michael J. (Presidnet and CEO of Harvard Computing Group) Cunningham
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.99
£8.94
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£23.99
£16.92
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£19.99
£14.40
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£18.99
£17.78
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Service Leadership : The Quest for Competitive Advantage
Svafa Gronfeldt
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£143.00
£113.32
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Making Customers Matter
Fifty Lessons
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£8.99
£8.94
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket