Data Mining Techniques in CRM : Inside Customer Segmentation
Konstantinos K. (Eurobank, Greece) Tsiptsis
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Add to BasketManaging Service Level Quality : Across Wireless and Fixed Networks
Peter (Hutchison 3G UK Ltd) Massam
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Sarah Cook
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Michael Lowenstein
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Add to BasketBuilding a Successful Customer-service Culture : A Guide for Library and Information Managers
Maxine Melling
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Pattie (Northern Arizona University) Gibson
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Jim Rowan
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Stephanie G. Sherman
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David L Loudon
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Add to BasketQuick Service Restaurants, Franchising, and Multi-Unit Chain Management
Francis A Kwansa
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Add to BasketQuick Service Restaurants, Franchising, and Multi-Unit Chain Management
Francis A Kwansa
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Add to BasketOn the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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Add to BasketAnalyzing Costs, Procedures, Processes, and Outcomes in Human Services : An Introduction
Brian T. Yates
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Art (Nova Southeastern University, USA) Weinstein
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Add to BasketCustomer Friendly : The Organizational Architecture of Service
James T. Ziegenfuss
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Add to BasketElectronic Customer Relationship Management
Jerry Fjermestad
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Add to BasketBuilding Customer-brand Relationships
Don E. Schultz
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Edward F. McQuarrie
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Add to BasketDelighting Customers : How to build a customer-driven organization
P. Donovan
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Add to BasketFast and Efficient Context-Aware Services
Danny (Technion, Israel Institute of Technology) Raz
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Ron S. (KPA Ltd., Israel) Kenett
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Add to BasketA Guide to Customer Service Skills for the Service Desk Professional
Donna (Knapp Associates, Inc.) Knapp
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Add to BasketSix Sigma in Transactional and Service Environments
Hasan Akpolat
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Add to BasketShared Services in Local Government : Improving Service Delivery
Ray Tomkinson
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