A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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Nigel Hill
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D2C - Direkte Kundenbeziehungen statt Plattformabhangigkeit : Wie Direct-to-Consumer-Geschaftsmodelle funktionieren konnen
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Publikumsschwund? : Ein Blick auf die Theaterstatistik seit 1949
Rainer Glaap
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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Jerry Angrave
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Stephanie Marsh
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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Sriram Dasu
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