Winning Her Business : How to Transform the Customer Experience for the World’s Most Powerful Consumers
Bridget Brennan
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
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Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson
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The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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Harvard Business Review Sales Management Handbook : How to Lead High-Performing Sales Teams
Prabhakant Sinha
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Customer Astonishment : 10 Secrets to World-Class Customer Care
Darby Checketts
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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The Umami Strategy : Stand Out by Mixing Business with Experience Design
Aga Szostek
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The Hidden Wealth of Customers : Realizing the Untapped Value of Your Most Important Asset
Bill Lee
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Fabled Service : Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
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How to Talk to Customers : Create a Great Impression Every Time with MAGIC
Diane Berenbaum
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How to Deal with Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Dave (LearnToLead.com) Anderson
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The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken
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Nincompoopery : Why Your Customers Hate You--and How to Fix It
John R. Brandt
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We : The Ideal Customer Relationship
Steve Yastrow
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Toxic Client : Knowing and Avoiding Problem Customers
Garrett Sutton
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Trusted : The human approach to building outstanding client relationships in a digitised world
Lyn Bromley
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Celebrity Service Superstars : Memorable experiences that will light up your business and excite your customers
Geoff (Author) Ramm
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The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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When Customers Think We Don't Care
Richard Buchanan
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Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
David Rich
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Legendary Service: The Key is to Care
Ken Blanchard
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The Big Book of Customer Service Training Games
Peggy Carlaw
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