Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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Experience Rules! : The Experience Operating System (XOS) and 8 Keys to Enable It
Hinshaw
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Customer Relationship Management: Methods, Opportunities and Challenges
Mohammad Nabil Almunawar
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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Hug Your Customers : Love the Results
Jack Mitchell
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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The Thank You Economy
Gary Vaynerchuk
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Crowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
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Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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Design. Think. Make. Break. Repeat. : A Handbook of Methods
Martin Tomitsch
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
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The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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This is Marketing : You Can t Be Seen Until You Learn To See
Seth Godin
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Call Centers For Dummies
Real Bergevin
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Brilliant Customer Service
Debra Stevens
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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The Connected Company
Dave Gray
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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