Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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Five Star Service : How to deliver exceptional customer service
Michael Heppell
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Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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The Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert (University of Texas at Austin) Solomon
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The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
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The Business Model Canvas : Let your business thrive with this simple model
50minutes
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The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Nick Mehta
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The Experience : The 5 Principles of Disney Service and Relationship Excellence
Bruce Loeffler
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Summary of The Innovator's Dilemma : by Clayton M. Christensen | Includes Analysis
. IRB Media
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Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption
Thales S. Teixeira
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Thinking in Services : Encoding and Expressing Strategy through Design
Majid Iqbal
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The Human Experience : How to make life better for your customers and create a more successful organization
John Sills
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Waiting for Your Cat to Bark? : Persuading Customers When They Ignore Marketing
Bryan Eisenberg
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Superfans : The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
Pat Flynn
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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People in Delivery
Shalini Vallepur
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