Buyer Personas, Revised and Expanded : Gain Deep Insight Into Your Customers' Buying Decisions and Win More Business
Jim (Buyer Persona Institute (BPI)) Kraus
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The 8 Laws of Customer-Focused Leadership : New Rules for Building A Business Around Today’s Customer
Blake Morgan
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The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
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Personalized : Customer Strategy in the Age of AI
Mark Abraham
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£25.00
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Customer Communities : Engage and Retain Customers to Build the Future of Your Business
Nick Mehta
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£24.99
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Customer Experience Management in the Caribbean : Concepts, Case Studies and Challenges
Dr Leslie-Ann (University of the West Indies St. Augustine, Tr Jordan
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New Frontiers of Customer Strategy : Managing Sustainable, Environmental and Ethical Transitions
Thierry (De Vinci Higher Education, France) Delecolle
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£125.00
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Airport Marketing Strategies : Aviation and Tourism Perspectives
Lazaro (University of Malaga, Spain) Florido-Benitez
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£80.00
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The Revolution Your Customers Want : Delivering on Customer Commitments
Louis Columbus
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£69.99
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The Thank You Economy
Gary Vaynerchuk
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Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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£21.99
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Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
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The Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert (University of Texas at Austin) Solomon
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The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Nick Mehta
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The Experience : The 5 Principles of Disney Service and Relationship Excellence
Bruce Loeffler
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Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption
Thales S. Teixeira
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The Customer of the Future : 10 Guiding Principles for Winning Tomorrow's Business
Blake Morgan
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